Placing an order at drugs-canada.com takes less than 5 minutes. No account required, no phone number needed — just select your product, enter your delivery address and choose how you'd like to pay. Every order ships in completely discreet, unmarked packaging.
The Ordering Process — 5 Steps
Browse the catalogue and choose your product
We carry a wide range of medications across many categories — men's health, women's health, antibiotics, antifungals, antidepressants, diabetes, heart disease, weight loss, hair loss and more. Find the product you need, select the dose and quantity, and click "Add to Cart". The total price and any included bonus units are shown automatically. Prices are displayed in your selected currency (CAD, USD or EUR).
Review your cart
In your cart you can see your order summary: products, quantities, total price, and any free bonus units included. You can adjust quantities or remove items before proceeding. When everything looks right, click "Proceed to Checkout".
Enter your delivery details
Fill in your shipping information:
- Full name — as it should appear on the delivery label
- Complete address — street, unit number (if applicable), city, province/state, postal/zip code, country
- Email address — you'll receive your order confirmation and tracking number here
No phone number is required. You do not need to create an account — you can check out as a guest.
Need a prescription? Some medications require a valid prescription under Canadian regulations. If you don't have one, Canadian telehealth platforms can help — Maple (getmaple.ca), Dialogue (dialogue.co) and Tia Health allow you to consult a licensed physician online, often within minutes.
Choose your payment method and confirm
We offer the following payment options:
- Bank card — Visa, Mastercard, American Express. Processed instantly with 256-bit SSL encryption. Your card details are never stored on our servers
- Bank transfer / wire transfer — you'll receive our banking details after placing your order. Dispatch is processed once payment arrives in our account (typically 1–2 business days)
- Cryptocurrency — Bitcoin and select other cryptocurrencies. Contact us to confirm which are currently accepted
Review your complete order one final time, then click "Place Order" to confirm. By placing your order you agree to our Terms and Conditions.
Order confirmation and dispatch
You'll receive an order confirmation email right away with your full order summary. Once payment is processed and your order is prepared for dispatch, you'll receive a second email with your tracking number so you can follow your shipment in real time.
Delivery — Times, Packaging and Tracking
| Destination | Usual timeframe | Maximum timeframe | Shipping cost |
|---|---|---|---|
| Canada | 7–14 business days | 21 business days | Included |
| United States | 7–14 business days | 21 business days | Included |
| Europe and international | 10–21 business days | 30 business days | Included |
Business days exclude weekends and public holidays. The delivery timeline begins from the dispatch date — the date you receive your tracking number — not from the order date. Orders paid by card and placed before 3:00 PM EST on business days are typically dispatched same day.
Discreet Packaging — What Your Order Looks Like
Every single order from drugs-canada.com ships with complete discretion:
- Plain, neutral packaging — a standard box or envelope with no logos, no branding and nothing that identifies the contents
- No reference to drugs-canada.com on the outside — not on the label, the tape or anywhere visible
- Neutral sender name — the return address label uses a non-identifiable name that does not reference any pharmacy or product type
- Discreet invoice — the packing slip inside does not show the medication name, only a generic description of the shipment
- Discreet billing — the charge on your credit card or bank statement appears under a neutral commercial name with no reference to drugs-canada.com or the type of product
Order Tracking
Once your order has been dispatched, you'll receive your tracking number by email. You can use it to follow your shipment in real time on the carrier's website — available 24/7. Tracking usually updates every 24 hours during transit.
If your tracking email hasn't arrived within 24 hours of dispatch, check your spam or junk folder first. If it's not there, contact us through the contact page.
Missed Deliveries and Delivery Issues
- Not home at delivery: if the carrier can't leave the package at your door (for orders requiring a signature), they'll leave a notice with instructions for pickup or redelivery. Act on the notice within the timeframe shown to avoid the package being returned
- Order not arrived: if your order hasn't arrived after the maximum timeframe, contact us with your order number. We'll investigate with the carrier and arrange a free reshipment if needed. See our Refund Policy for full details
- Wrong address provided: please double-check your address carefully before confirming — we're unable to redirect packages already in transit
Currencies and Pricing
Prices on drugs-canada.com are displayed in the currency you select from the switcher at the top of the page. We accept payment in Canadian dollars (CAD), US dollars (USD) and euros (EUR). The price per unit decreases automatically as you order more — you'll see the per-pill price drop as you increase quantity in the product pricing table.
Common Questions About Ordering
Can I change my delivery address after placing an order?
Yes, if the order hasn't been dispatched yet. Contact us as soon as possible through the contact page with your order number and new address. Once your package is with the carrier, we can't redirect it.
Can I combine multiple products in one order?
Yes. Add any products you want to the same cart and they'll be combined into a single shipment, billed and delivered together.
Will I be charged customs duties?
Within Canada, no customs duties apply. For international orders (including to the US), import duties and taxes may apply depending on your country's rules — these are the buyer's responsibility. Check your country's customs regulations before ordering internationally.
What if my card payment is declined?
Check your card details are correct and that your bank hasn't blocked the international transaction. Some Canadian banks block overseas charges by default — a quick call to your bank can authorise it. You can also pay by bank transfer or cryptocurrency.
I don't have a prescription — can I still order?
Many of our products can be ordered without a prescription. For prescription-required medications, Canadian telehealth services like Maple, Dialogue and Tia Health make it easy to consult a physician online and receive a prescription quickly. See our FAQ for more details on telehealth options.
Need Help?
If you have any questions about your order, a specific product or the ordering process, our team is here to help. Reach us any time through the contact page — we respond within 2 business days.
For clinical questions about specific medications, each product page contains detailed information reviewed by Dr. Sarah Mitchell, RPh, Ontario College of Pharmacists Registration #234567.
